For those who want to put their love of pets into action, there are few roles more rewarding than that of Shift Lead. Working closely with a team of pet health professionals, you’ll help ensure that every pet and client receives exceptional care—while supporting and guiding your team to success.

About the Role

The Shift Lead is a key member of the hospital leadership team who supports and assists the Practice Manager, Chief of Staff (COS), and veterinary team. This position helps maintain the flow of patients, ensures a safe and positive environment for pets, clients, and associates, and drives hospital productivity and profitability. When not assisting in leadership duties, the Shift Lead performs the responsibilities of a Client Service Coordinator or Veterinary Assistant.

What You’ll Do

• Provide professional, efficient, and exceptional client service—leading by example.

• Support the hospital leadership in developing an efficient, productive, and engaged team that delivers the highest quality care.

• Supervise and guide the team during shifts to ensure excellent medical care, client satisfaction, and associate engagement.

• Help create and maintain a culture that reflects Banfield’s mission and values.

• Assist with scheduling to meet client and hospital needs while managing associate time off and continuing education requests.

• Communicate effectively with clients, veterinarians, and other associates to ensure smooth hospital operations.

• Educate clients about Optimum Wellness Plans®, preventive care, and pet health needs.

• Maintain a clean, safe, and organized hospital environment that adheres to all Banfield standards, policies, and dress guidelines.

• Support mentorship and training of team members.